Stop making appliances
Peter
9/14/2021
i have been an evangelist for samsung's galaxy phones for as long as i can remember. that being said, i cannot say i have the same enthusiasm for this dishwasher or appliances in general.
you do need to pre-rinse, it will break after a few years, and you will need to pay some 800 dollars if our of warranty for service and "labor"
my neighbor has the same dishwasher theirs broke, my friends have samsung refrigerators and regret ever branching out of samsung mobile devices.
advice to upper management, take a precious minute of your time to value what your customs are saying about this dishwasher. make improvements, or drop the product. you are tarnishing your brand and failing to expand customer loyalty across different product lines.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Stop making appliances
Peter
9/14/2021
i have been an evangelist for samsung's galaxy phones for as long as i can remember. that being said, i cannot say i have the same enthusiasm for this dishwasher or appliances in general.
you do need to pre-rinse, it will break after a few years, and you will need to pay some 800 dollars if our of warranty for service and "labor"
my neighbor has the same dishwasher theirs broke, my friends have samsung refrigerators and regret ever branching out of samsung mobile devices.
advice to upper management, take a precious minute of your time to value what your customs are saying about this dishwasher. make improvements, or drop the product. you are tarnishing your brand and failing to expand customer loyalty across different product lines.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Works great and quiet
Rick
7/13/2021
Have had for 2 years, no issues, looks great, and very quiet
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Stopped working
Jennifer
4/1/2021
my samsung would power off during a cycle. it also stopped working after two years it will not power on. so disapointed, like most all the products in my kitched are samsung.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
I'm Now a No-rinse Believer!
Mindsgoing
3/24/2021
Been using mine for about a year now. It quietly gets everything clean no matter how dried and crusty the dishes are! Even a petrified ramen bowel comes out clean. I never rinse anymore; just bang out the loose stuff and the "Auto" setting decides for me.
The layout takes getting used to and it's not perfect but since it saves so much water, you don't have to pack the thing perfectly full anymore before you wash a load. I wash a load nearly every day now.
I wish the exterior were easier to remove the water spots off of like the fridges and stoves but small price to pay for a dishwasher that actually does the work.
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
Rusting Racks
Jake
3/22/2021
After 2 years of use i noticed some light rusting on the racks. I ignored it as long as i could until actual chunks of rust started falling off after washes. The washer is quiet and cleans fine.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dishwasher
Joes
2/25/2021
Excellent always works so well and never any problems
Originally posted on Samsung.com
Yes, I recommend this product
Incentivized Review
Design
Features
Performance
Value
I have become the dishwasher
LBFrustrated
2/24/2021
We've had this unit for three years. Two repairmen, countless months, and incessant bickering is all this dishwasher has brought us. Repairmen did nothing except charge service fees. Nothing fixed.
I'll be replacing the water pump on it in the coming weeks in hopes that this rectifies the issue.
I'm through with Samsung appliances.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Merry Christmas....Repair Repair Repair
Dishwasher
1/9/2021
owned for 2 years and repaired it once under warranty and is now not functioning again. stopped working on christmas morning. having a hard time finding someone who will repair.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Bah product
Tirick28
12/12/2020
this dishwasher is realy bad , not clean correctly the dishes.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great dishwasher!!!
Jill
11/18/2020
this is a great dishwasher!! my dishes always come clean. i don't understand the negative reviews. you just need to know how to load a dishwasher and your dishes will always be clean.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Still not worth the money
Kari J
11/17/2020
This dishwasher has already had the control panel repaired once by Samsung and now the dishwasher intermittently isn't working again.
I called Samsung to let them know about the problem and they told me that there was nothing they could do for me. After going back and forth they said that they would pay for the labor to have it fixed but I would have to pay for the parts.
I asked for a discount on a replacement so I didn't have to keep putting money into a defective unit but they said that they wouldn't be able to do that.
If you want a dishwasher that keeps breaking then this one is for you.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Hidden Buttons
L Kay
11/13/2020
I purchased this a little over a year ago. Love that it rarely leaves something dirty. I think that is on the human for not rinsing items like cereal that is a flake.
Only issue I found is the times. They are on a angle and make it harder to place items in the dishwasher.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Not worth the money
Kari
11/9/2020
in the spring of 2019 the control board on the dishwasher broke and the dishwasher wouldn't work. after some research i found that it was a known issue and i called samsung about it. they offered to replace the control panel as long as i would pay the labor.
last week the control panel again stopped working. i called samsung, spoke with an agent named joseph who said that they would replace it again because of the known issue. he set an appointment for the repair and when i called to confirm the appointment i was told that they would not pay for the repair, despite the fact that they already offered to pay for it. they claimed that the representative that i spoke with must have been new and that they could not honor what he told me.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poorly made
Cathy
7/12/2020
Bought brand new and broke in 6 months. Unable to be fix.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Does not clean my dishes, would not recommend
JENNY
7/9/2020
brand new samsung stormwash dishwasher does not clean my dishes, would not recommend. even when set to hi-temp storm wash setting, dishes come out greasy and have food and soap residue. i've tried 3 kinds of soap, did not help. when it opens at the end of the cycle, no steam comes out and nothing feels warm. it is under warranty and i requested service, a technician came, and said the dishwasher functions, this brand doesn't heat much, and he told me to adjust the settings on my hot water heater. i did that, and it still does not work. i get hot water everywhere else in the house. i am still hand washing my dishes because the dishwasher doesn't clean them. will not buy samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Quit after 1 year
Chad
6/18/2020
when we first got the unit we really liked it, the design and noise level were good. however, like many other reviewers we started having trouble with the unit at a little over 1 year. it started with lc codes intermittently (usually occurring from the sanitize cycle), then it just stopped cleaning. no additional codes indicating a specific component failure but not enough water is being pumped to spin the arms. so now we face paying about 40% of the cost of a new unit to (maybe) repair it or just scrap it altogether.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
NO POWER
NO POWER
6/1/2020
power does not come on after only 18 months in use. control panel corroded by steam cycle. samsung won't come and correct their manufacturing defect.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Quality - I would not recommend
jtrs
3/27/2020
flimsy silverware trays, flimsy racks, can't have the top rack in down position and wash a stand dinner dishes without hitting the center wash arm, noisy, dishes wet after cycle is complete
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Stay Away
Matt
3/25/2020
within 2 years the water inlet valve failed and caused a large amount of water leakage. also, there is a wet dog odor after i run the dishwasher almost every time.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Stay Away
Matt
3/25/2020
within 2 years the water inlet valve failed and caused a large amount of water leakage. also, there is a wet dog odor after i run the dishwasher almost every time.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Doesn't clean, stopped working
Angela
3/17/2020
have had for less than 3 years the dishes always came out dirty and then the mother board went out and i had to buy a new dishwasher. complete waste of money
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Not Recommended
Pushkar Mishra
3/16/2020
it was great until it stopped. first there was leakage and recently the pump went out. after 2 years, i need to spend another 500+ to get it fixed, really? i need to buy a whole new machine now
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Do Not Buy
Karlie
1/21/2020
we bought this dishwasher brand new and it's never once completed a cycle or cleaned one dish. it's less than 4 months and an absolute piece of garbage. do not buy
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Worst!!
House Mom
12/20/2019
presoak everything. i have to leave a space between all the silverware and each plate or they won't get cleaned. stubborn food on your dishes? better get it off before it goes in the dishwasher!!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
False advertising, doesnt dry
DanielleK
10/26/2019
there is no dry function. it opens "air dry" 24 hours w/ rinse aid all of the baby bottles are still wet! this can cause mold, mildew etc! plastics never ever dry! it is false advertising
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Issue after issue, only one year old
Mike
10/24/2019
we bought this as well as a matching range, microwave and fridge. its disappointing to need to replace this after only a year. i expected a lot more out of a samsung product.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Read the reviews!
Dakota
10/14/2019
i bought this in may or june of 2019 and here in october of 2019 it will not turn on. it has power, so our guess is circuit board. we are hoping this is something samsung will cover.
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Worst I've ever had
kyle
9/16/2019
it's perfect if you enjoy food being not only left on but baked into the dish. if i could give this negative stars i would.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Quiet
WhyTestTime2
8/27/2019
very quiet compared to previous model. would recommend for any customers looking for elegance and performance combined
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Can't Even Wash Dinner Plates
cdmcmillon
8/12/2019
i hate it! 3rd rack takes so much space that i couldn't even wash standard dinner plates. you need to fix this. i want a replacement!
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Dont buy it
CP2112
7/4/2019
had a horrible smell right out of the box(old rubber, smoke and stinky feet is avout the right combination). and still stinks. it has broken 3 glasses so we do not even use it anymore. pass on this.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Broke after 3 months
Paul567533dgu6
6/23/2019
broke after 3 months. bottom rack does not have enough space for dinner plates (will hit upper rack spinner)
Originally posted on Samsung.com
No, I do not recommend this product
Incentivized Review
Design
Features
Performance
Value
Love it!
sghghg
6/4/2019
great dishwasher, efficient usage of power. dishes came out very clean and didnt have to scrub
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Great Dishwasher
Saltrun
5/27/2019
i've had this dishwasher for 6 mo. the "storm wash" is great. the third rack is very useful. my plastics dry better. the quality and efficiency makes this great.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Product has worked correctly since day 1.
AKGirl1
5/12/2019
I bought this dishwasher in Oct. 2018. This dishes are wet when the cycle is done, I have to rinse them again to get all of the soap off of them. Now it showed a lock on the control panel and would not start. I had to take it off of the sanitary mode for it to work. I will never buy a Samsung again.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Didn't work, right out of the box
FrustratedinMA
5/6/2019
I purchased the dishwasher with the hope of renovating my kitchen and installing it. It took longer than i wanted to finish the kitchen, and i just finally installed the dishwasher the other day. The first time i ran the thing, it didnt work. Its been sitting in a box for a year, and of course now the warranty is up and we have a service person coming for $175. From the looks of other reviews, it might just be worth buying a new one, and not worrying about having the service person come 5 times. The problem i had was the cycle would start, but then the touch pad would be unresponsive. I open the door and cannot turn it off. Flip the breaker off and back on and now no power to the unit, no response from the buttons, no lights. I go to push on the door and all of a sudden the cycle starts back up again. Very dissapointed. How many bad reviews before they issue a recall??
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Door won't close after 2 weeks!
qualityimportant
4/28/2019
I bought all new Samsung appliances for my house. The dishwasher door won't close after 2 weeks of purchase/installation.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice features but horrible craftsmanship!
Extremely Dissatisfied AZ
4/15/2019
I purchased this unit from Costco less than two years ago due to a couple of features that seemed great, including the Auto Door opener for faster drying and the Storm Wash. Unfortunately, those features aren't enough to overcome the horrible craftsmanship of this product. Within the first few months, the unit started leaking from underneath. After two separate attempts and a dented door, they finally got the leak fixed but denied they dented the door and wouldn't replace it. A few months later, the drain pump failed making loud noises every time it turned on. Another couple of visits to diagnose and order parts and they finally got the pump replaced. Now the dish racks are rusting through and all the plastic tabs on the moveable arms of the upper and lower racks keep coming off and getting stuck in the drain filter. Another call and another service appointment. However, now they are warning if it's not a manufacturer defect they will charge me for the visit. Ridiculous! If they can't manufacture a dishwasher that can't last two years they should take it off the market. My last washer made it 12-years without a single problem until the end. Total garbage and worse customer service.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Love the features and clean dishes!
Sun City
3/23/2019
Bought this to replace the builder installed unit. Amazingly quiet compared to our old dishwasher from the start, comparing new to new, does a great job of cleaning dishes, I don't have to clean them again after removing them and the 3rd rack, not sure how we lived without it before.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
Stopped Working
steveson77
3/11/2019
We bought this dishwasher plus a stove, refrigerator, and microwave brand new from Samsung. After a little under two years, the dishwasher has stopped working. It will run through its cycles but will not pump water out when finished. I have put a new hose on and it still does not pump out the water when finished with its cycle. My guess is the water evac pump has went out, this should not happen with such an expensive dishwasher after only two years.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Quality
HJR19
3/4/2019
I bought 4 Samsung Appliances. The rest I am pleased with. But this dishwasher...
Pros: Silent, looks good from the outside, has top rack. Was easy to install.
Cons: It leaves a residue. And if you don't do your dishes everyday, the odor stinks. I have tried sanitize cycle and a day later the odor stinks. I have tried pods, liquid, and powder. Does not get the dishes clean.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Quality
HJR19
3/4/2019
I bought 4 Samsung Appliances. The rest I am pleased with. But this dishwasher...
Pros: Silent, looks good from the outside, has top rack. Was easy to install.
Cons: It leaves a residue. And if you don't do your dishes everyday, the odor stinks. I have tried sanitize cycle and a day later the odor stinks. I have tried pods, liquid, and powder. Does not get the dishes clean.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Poor Quality
HJR19
3/4/2019
I bought 4 Samsung Appliances. The rest I am pleased with. But this dishwasher...
Pros: Silent, looks good from the outside, has top rack. Was easy to install.
Cons: It leaves a residue. And if you don't do your dishes everyday, the odor stinks. I have tried sanitize cycle and a day later the odor stinks. I have tried pods, liquid, and powder. Does not get the dishes clean.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Cleans well, sleek design with hidden controls
dhrubio
2/13/2019
Lots of room, nice to have extra powerful corner section
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
disappointing
maricor
2/12/2019
Purchased this appliance barely 6 months ago, I stared noticing that my dishes weren't getting washed the way it used to. I see debris on my dishes, especially the utensils on the very top rack. I called samsung to set up a repair since we are still under warranty. The repair tech came, did some testing and came to a coclusion that there isnt something wrong with my dishwasher, while in the meantime I have to rewash dishes after a wash cycle. My husaband and I made a decision not to ever buy another samsum product as this isnt the only product that we are having issues with. We will also make sure to warn our friends and relatives before purchasing samsung products, what a dissappointment.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't Buy It
Green Bay Golfer
1/18/2019
I bought this dishwasher last summer. It had multiple service calls over a water function error. I had to beg them to come out to my house but finally came. Worked for one day and same issue happened. Took 2 weeks for service guy to show back up.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Don't buy this dishwasher.
Partyfor6
1/2/2019
I had this dishwasher for less than a year and within the first four months it had to be taken out and the pump had to be drained. Which isn't that big of a deal. At eight months the buttons completely stopped working, had a Specialist come and look at it and told me the circuit board was shot and would cost me $400 to fix it. Not happy that I spent $699 on a dishwasher that didn't even last a year. Would NOT recommend buying a Samsung dishwasher. Ever.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Designer needs to be fired.
Mom of 4
12/9/2018
Auto release door is not for people with small kids or that dont want to heat up the the kitchen on a hot day. If we didnt have the smart fridge and want our stuff to match i would skip the fishwasher and the washing machine for horrible design flaws.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Great product
Fearless Dave
11/1/2018
A bit expensive for a dishwasher, but u can't beat a stainless steel interior and the extra top tray comes in handy.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
