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3.3 | 67 Reviews

4.5 cu. ft. Ultra Large Smart wi-fi Enabled Front Load Washer

LG WM3700HVA

Features

  • 4.5 cu. ft. Ultra Large Capacity
  • 6Motion™ Technology
  • Allergiene™ Cycle / AAFA Certified
  • ThinQ® Technology

Quick Specs

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric
  • Width: 27"
  • Height: 39"
  • Depth: 30.25"
  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes

See More

 
A Smarter Way to Wash

6Motion™ Technology uses up to 6 different wash motions to provide a smart cleaning experience that is gentle on clothes and maximizes washing performance.


AAFA Certified LG Washers

LG washers with the Allergiene™ Cycle use the power of steam to remove over 95% of pet dander and dust mites.


Think you can't do laundry on the go" Think Again.

Expand the limits of your laundry room with the LG ThinQ® app. Select a cycle, start or stop the wash and get notifications about when your laundry will be done, all from your smartphone. It even works with the Google Assistant and Amazon Alexa, so you can manage your laundry with simple voice commands.


Get it All Done In Less Time

Ultra-large capacity (4.5 cu.ft.) means you have the room to do more laundry in fewer loads.


ColdWash™ Technology

Using the cold cycle on your washer doesn't have to mean compromising. ColdWash™ technology uses cold water and enhanced washing motions to penetrate deep into fabrics, giving you cold water savings with warm water performance.


Fits in More Places

Get extra capacity without taking up extra space, thanks to a 30" depth that easily fits into smaller spaces or second floor closets.


For Small Loads that Can't Wait

Whether it's your kids' favorite shirt, yoga pants or a school uniform, washing a full load seems wasteful for just a few pieces. Now you can wash small loads that just can't wait with the LG SideKick™ Pedestal Washer or wash two loads at once to save time.

Features

  • 4.5 cu. ft. Ultra Large Capacity
  • 6Motion™ Technology
  • Allergiene™ Cycle / AAFA Certified
  • ThinQ® Technology
  • ColdWash™ Technology
  • Direct Drive Motor 10-Year Limited Warranty
SUMMARY
Type Front Load Washer
Capacity (cu.ft.) 4.5 cu. ft.
Matching Electric Dryer DLEX3700W
Matching Gas Dryer DLGX3701W
Color Graphite Steel (V)
APPEARANCE
Hard Buttons Yes (Power & Start/Pause Buttons)
Touch Buttons Yes
Dial-A-Cycle™ Yes
ENERGY
ENERGY STAR® Most Efficient 2019 Yes
ENERGY STAR® Most Efficient 2018 Yes
ENERGY STAR® Qualified Yes
CEE Tier 2
IMEF 2.92
IWF 2.9
WASH PROGRAMS
No. of Programs 12
Programs Normal, Heavy Duty, Bedding, Sanitary, Allergiene™, Tub Clean, Bright White, Perm. Press, Delicates, Towels, Speed Wash, Downloaded
WASH OPTIONS
No. of Options 11
Options Steam, Fresh Care, Prewash, Remote Start, Delay Wash, Wi-Fi, Add Garments, ColdWash, Extra Rinse, Rinse+Spin, Child Lock*
WASH DETAILS
No. of Wash/Rinse Temps 5
Wash/Rinse Temps Extra Hot, Hot, Warm, Cold, Tap Cold
No. of Spin Speeds 5
Spin Speeds Extra High, High, Medium, Low, No Spin
Max RPM 1300
Water Levels Load Sensing
No. of Soil Levels 5
FABRIC CARE FEATURES
Steam Technology Yes
Allergiene™ Cycle (AAFA Certified) Yes
Sanitary Cycle Yes
ColdWash™ Option Yes
SenseClean™ System Yes
CONVENIENCE FEATURES
TrueBalance™ Anti-Vibration System Yes
4-Tray Dispenser Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
LoDecibel™ Quiet Operation Yes
End of Cycle Signal Yes
LoadSense Yes
Child Lock Yes
Auto Suds Removal Yes
Leveling Legs 4 Adjustable Legs
Easy Loading TilTub™ Yes
THINQ® SMART FEATURES
SmartDiagnosis™ (v3.0) Yes
Wi-Fi Yes
Cycle Monitoring and Notification Yes
Energy Monitoring Yes
ThinQ® Technology with Proactive Customer Care Yes
MOTOR
Motor Type Inverter Direct Drive Motor
Axis Horizontal
MATERIALS AND FINISHES
NeveRust™ Stainless Steel Drum Yes
Cabinet PCM
Control Panel Plastic
Top Plate Painted
Door / Rim Glass/Chrome
Door Cover Clear Round Cover
All Available Colors White (W), Graphite Steel (V), Cherry Red ®
CERTIFICATION
AFFA Yes
POWER SOURCE
Ratings UL Listed
Electrical Requirements 120V, 10 Amps
Type Electric
ACCESSORIES(SOLD SEPARATELY)
Pedestal WDP4V
LG SideKick™ Pedestal Washer WD100CV
Pedestal (WxHxD) 27 x 14 1/8 x 30 3/4 (50 9/16 D with door open)
LG Sidekick™ Pedestal Washer (WxHxD) 27 x 14 1/8 x 30 3/4 (50 9/16 D with door open)
Stacking Kit KSTK1
DIMENSIONS/CLEARANCES/WEIGHTS
Product (WxHxD) 27" x 39" x 30 1/4"
Depth with Door Open (55" D with door open)
Carton (WxHxD) 29 23/32" x 41 27/32" x 31 17/32"
Weight (Product/Carton) 187.4/209.8
LIMITED WARRANTY
Parts and Labor 1 Year
Direct Drive Motor 10 Years
Drum 3 Years
WARRANTY/UPC
UPC 048231024600

Quick Specs


  • Appearance

  • Type: Washer
  • Style: Front Loading
  • Fuel: Electric

  • Dimensions

  • Width: 27"
  • Height: 39"
  • Depth: 30.25"

  • Features

  • Energy Star Rated: Yes
  • Laundry Capacity: 4.5 cu. ft.
  • Steam Cycle: Yes

Specifications Sheet

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Interactive Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.3 out of 5

56% of reviewers recommend this product.

1 Stars

Lemon

MAD Angry Customer 6/15/2021

I bought both washer and dryer and both of them have had issues since I got them they arent even a year old yet I will never purchase another LG Washer or Dryer.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
3 Stars

So-so washer

Julie17637857 6/13/2021

9 months into the purchase and our washer stopped running mid-cycle and wouldnt turn on. A technician has come out twice and still can not fix it. Theyre ordering one more part with the attempt to fix it but if that doesnt work it will need to be replaced. Also run cleaning tablets through it somewhat often or it will smell bad
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Nice Upgrade

Cat M 6/8/2021

I purchased this beautiful washer and its amazing Big saving on water
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
3 Stars

LG Lifes Goofy

Niiiiina 6/7/2021

State of the art washer. Lots of bells and whistles. Not sure how to use all of them. Large capacity. Slick looking. I only wish it were simpler to use. The quick reference card is not very helpful. There are several error messages it would be nice to be able to decipher quickly.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
1 Stars

No Warranty Support

RB Paradise 6/2/2021

Washing machine broke in less than 3 months. Tore up my shirt. Have been waiting for nearly 2 months for service. They claim every repair tech is booked.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Efficient and Quiet

KokoBlue01 5/18/2021

We have 3 boys and live on a ranch. This washer works hard and our clothes come out looking and smelling great every time We had some issues with the matching dryer portion and the only downfall I can see with LG products is the customer service. Washer works wonderful wish I could say the same for the human experience.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Simple to use and great results.

RobT123 5/17/2021

Ive had this for a few months now and have been really pleased with it. It does a great job with laundry and the connected aspect notifies me when a load is finished and when any services need to be performed.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Great Washer

Carmie13 5/16/2021

I bought this washer over a year ago and Im so glad I did Its the best washer Ive ever owned
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
4 Stars

Really nice TV great price.

Bhammer60 5/16/2021

Bought this to replace a tv that got tipped over. It has a really good picture. Really bright and crisp. Only downfall is the legs are dangerously not sturdy. In that I mean these TVs overtime the plastic wont hold anymore and then its stand will break. I invested in tv anchor straps to hold it to my tv stand.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

So quiet

MaryMooMoo 5/15/2021

We bought this to replace another top of the line LG washer that was 20 years old. Couldnt be happier.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
1 Stars

Tillie red 5/13/2021

I brought my washer June 2020. With the stand. With dryer
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Great washing and low noise

Ram237 5/12/2021

I have been using it for 3 weeks and I love it. Wifi remote start and low noise are 3 things that stand out
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Quiet and Speedy

ThankfulandHappy 5/11/2021

After having this unit for a month the most used feature in our home is the WiFi connection. We use that the most since it sends a notification to all our phones so whomever started the unit will go and empty it so the next person can go.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
4 Stars

Great Washer

Charm56 5/9/2021

I bought this machine a month and a half ago and it has been wonderful. The wash cycles are much smaller you can connect from your phone which is cool. It is a energy saver machine. It does not make alot of noise as the one I have before.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
2 Stars

I was happy until.....

jillbod1 5/8/2021

I have owned a front loader washing machine for 25 years... I have never had the experience that occurred with my LG which I have owned for about 1 year. Somehow I accidentally shut my favorite shirt in the door hinge. Now with ALL the bells and whistles and wifi notifications this model has you would think that I would have received some sort of warning or error code - but nothing. When I went to retrieve my finished load... the clothes were twisted in knots and an arm was torn off of my favorite shirt. The door gasket was torn as well.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Very disappointed

Char34 5/8/2021

From the very beginning this washer has been leaking from time to time. Apparently if you dont use the tub clean feature at least once a month this occurs.
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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Quality

 

Value

 
4 Stars

great price

1notme 5/7/2021

I bought a month ago and does well cleaning clothes neeed more time toe evaluate quality
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Great features beautiful design easy to clean.

Bocamomi 5/3/2021

I bought this item 2 years ago works great Very quiet and does a wonderful job
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
1 Stars

Dont by LG appliances

RBparadise 5/3/2021

Really bad experience with LG. Ordered a washer and dryer and scheduled deliver 2 weeks later. Two weeks turned into 3 months. Then after 4 months of using it the plastic paddles inside the washing machine tub broke shreding a couple of shirts. Set up a warranty claim to get it fixed but cant get anyone to come out to fix it. It has been a month now with a broken washing machine. Would never buy LG again.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Poor washer

Krisskutt 5/2/2021

Buyer beware . Although this washer looks good it is of poor quality : I only had it for 6 months before I had to get service on it . At that point LG told me it was already out of warrently and gave me a hard time about servicing it .
Originally posted on lg.com

No, I do not recommend this product

 Incentivized Review

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5 Stars

Very quiet

Marc21 4/20/2021

Great product. I had to buy the smaller size to fit and it works just like the larger one.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

wonderful machine

walt22 4/19/2021

i purchase this machine and i am overjoyed excellent cleaning quiet as can be wonderful features the pedestal is excellent for storage
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
3 Stars

Disappointing

Miss Kim 4/19/2021

After much research I chose LG. Thought it would work well for queen comforter but not thrilled. The dryer sensor claims its dry when its still damp. Also thought it be easier to understand and use. Customer service was of really no help.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
1 Stars

Washer

Lgwashervegas 4/19/2021

The washing machine flooded my home on two different occasions. LG was supposed to reach out to pay for the temperature is made I still havent heard a thing
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
3 Stars

Was Great Machine

Debmiller 4/19/2021

I was so excited to get my 1st front loader. My basement had just been remodeled I had a pretty laundry area. A little over 2 years later the machine sounded like a jet propelled engine The ball bearings had failed its in need of a big overhaul. Thanks to My extended warranty I am getting a replacement for free
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
1 Stars

Stink alert

Fastidious 4/15/2021

I am so disappointed. I replaced an old front load washing machine that had some rust and was 10 years old. This new system retains water stinks if I dont run a clean cycle once a month and regularly empty the retained water after cycles. Its much more work to look after than the old machine I had. Apparently the water retention and smell is a problem with this and many models of current home use front load washing machines.
Originally posted on lg.com

No, I do not recommend this product

Features

 

Quality

 

Value

 
4 Stars

Easy to Use

Matteo71 4/11/2021

Unlike the companion dryer this washer is easy to use and works well.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
5 Stars

Excellent Performance

Tolagirl 4/11/2021

We bought our LG stack washer/dryer after our baby arrived. It has been a game changer All our laundry is perfectly washed from baby clothes to Dads work clothes. The settings are easy to use and the cycles are very quiet. We are very satisfied
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Mr. Clean

Boricua8 4/8/2021

Great investment with a variety of awesome washing options
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

Features

 

Quality

 

Value

 
5 Stars

Best feature filled washer at the price range

Jmanzano 4/7/2021

Bought this appliance well over a year ago and its still going strong with no issues. My previous washer would leave clothes damp and almost soaking. With this washer clothes come out cleaner and less soaked because of a better spin cycle leading to reduced energy consumption on my dryer side.
Originally posted on lg.com

Yes, I recommend this product

 Incentivized Review

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Quality

 

Value

 
4 Stars

Quiet run need way to enter and savecustom cycles

Danny4373 4/7/2021

This washer runs quietly but only after really making sure the feet are leveled. My unit is WiFi enabled so I can select a downloaded cycle. But I wish there was a way to create and save my own wash cycle. I also wish the buttons were real buttons instead of touch buttons which sometimes dont respond. Overall the washer looks to be a good one. I like the fact that LG sends me an email summarizing my washers water usage drain performance and spin performance.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

LG Washer

Cttphd 4/2/2021

Love how quiet the unit is The stackable units were perfect for my circumstances.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Ease of use

Rob MG 4/1/2021

We bought the LG washer and dryer combo with the storage stands and are very pleased with both. Great features and easy to customize each wash load.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Fantastic Washer.

SurfinMonkey 3/26/2021

Really happy so far with the setup. It was a huge upgrade over my old Washer / Dryer. The unit runs very quiet and is easy to operate. I have them in a stacked configuration and the look is just phenomenal. The Wifi features I thought would not be that useful but are great for reminders push notifications when your load is done. Drying performance is quick and effective.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

Amazing washer and dryer

MK714 3/23/2021

I bought this combo from Costco I trust LG. From my experience if you buy LG you dont need to worry about quality durability and warranty service. I only used old regular washer and dryer. Its my first smart washer and dryer. They sense load of laundry and use right amount water washing time and heat amount. Very quiet and sturdy.
Originally posted on lg.com

Yes, I recommend this product

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5 Stars

So convenient for small and delicate clothing.

SuperStar2 3/22/2021

So convenient for small and delicate clothing in a hurry.
Originally posted on lg.com

Yes, I recommend this product

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1 Stars

Do not buy it

Tonywe 3/20/2021

I bought the washer new from home depot. Since we bought less than 3 months we have to call a repairman 3 times to fix it. The machine it doesnt drain the water all the way. The replaced the pump and still the same issue.
Originally posted on lg.com

No, I do not recommend this product

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2 Stars

broke in less than 2 years

cdabladerunner 3/20/2021

owned 2 years has to be repaired LG warranty is a nightmare to deal with
Originally posted on lg.com

No, I do not recommend this product

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2 Stars

Wont balance

Caperry 3/16/2021

Cannot wash large loads have to take things out before it will balance and finish cycle Bought 4.5 tub large cant even wash a set of queen sheets with towels have to take something out then it will finish what a pain. Do not recommend
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

WIFI Dosent work

EZ tech 2/27/2021

bought this a month ago it is impossible to connect to wifi. seems the LG server is always down.
Originally posted on lg.com

No, I do not recommend this product

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2 Stars

Leaks and now bangs

Guy1234567890 2/27/2021

Bought in July 2020. Started leaking a few months after. It now has a leak every few weeks. Not a suds issue. Leaks from the bottom. Still under warranty but since the last checkup 3 so far nothing can be resolved and now it bangs in the spin cycle. Really hoping LG comes to the table and replaces the washer.
Originally posted on lg.com

No, I do not recommend this product

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5 Stars

Efficient and quiet

MimiJean 2/7/2021

With great sadness I had to replace my 12 year old LG front loader. There was never a doubt in my mind that I was going to replace it with another LG front loader. I just love how well these LG washers perform and long they last LG makes high quality products and I highly recommend them
Originally posted on lg.com

Yes, I recommend this product

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4 Stars

Love the color

Melissa FW 11/13/2020

I just wish I had the option to use more water like my previous lg washer. I feel like it is not enough water. I am not sure if I want to exchange some another one.
Originally posted on lg.com

Yes, I recommend this product

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3 Stars

Too many Smart features

Katernie 10/25/2020

Bought this washer along with the matching dryer in February. It cleans fine and looks great. Unless your absolutely stupid on how to wash a load of clothes buy a cheaper model and save your money. There are to many so-called Smart features built in. When you pick one of the cycles there is little choices you can make to any of the settings. They now have Dirt sensors which adjusts how long the wash will take. The average load takes about an hour and a half. And dont leave the house after you start a load because if it gets a little off balance it will sit there going back and forth very slowly forever until you stop it. The door rattles like crazy at the beginning and end of a spin cycle. Called for repair and the LG repairman couldnt find any adjustment on the door and blamed the problem on the cheap casing the door closes against. He called it a soup can He tried to bend the front out a little but it still rattles. As far as the lengthy time the repairman told me to stay away from most of the preprogrammed features. Do yourself a favor unless your a complete idiot and have all the time in the world to do laundry buy a cheaper model with a few less features The dryer is the same way it has dampness sensors the time on the display is no indication of how long it will actually take if a damp sock happens to come in contact with the sensor the dry time will increase dramatically frying the rest of the load. The repairman again told me to just stay way from 7 of the 9 dry dry cycles. Again buy a cheaper unit with less features after all you just trying to dry your clothes right. BTW I was told by the repairman that almost all makes of the newer high-end. washers and dryer work the same way regardless of the manufacturer.
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Purchased January 2019

Valerie 10/24/2020

This WM 3700 HWA replaced a similar LG model that continually broke down for the four years I had it. Now the motor control board and display board is malfunctioning on a machine lve had less than 2 years. It never lost power but was unable to select any washes because the selector knob just kept spinning around without engaging any wash mode.The tech from AE Factory Service who unfortunately is the only provider my Lowes Extended Warranty Plan uses came and ordered a new motor control board and display board. When he came back to install both parts he saw that the motor control board was a different configuration from the existing one. He was subsequently told that this model has two different versions of the motor control board and you must submit the serial number when ordering the part. He located the supposedly correct one later that day and returned to install it. The selector knob turned to the wash choices but almost every one would not register correctly on the display panel. For example if I wanted to do a Normal wash that is programmed to wash on warm water I couldnt move the temp panel to warm. It would let me choose either hot or cold. When I turned the dial to Delicate wash the water indicator sat on Extra hot. The Sanitary wash mode that is supposed to be Extra hot water would not let me choose it. Some of the different wash modes dont even light up on the panel. A different repair tech came out here again on Friday. He obviously had no idea what the problem is. He reordered the same two parts again thinking they might be defective. Although I told him about the need to use my model AND serial number when ordering I have no reason to think that he did. I couldnt even get the parts numbers that are shipping to me next week. For your information the original two parts that were ordered by the first tech are as follows: Motor Control Board 026/795 #EBR85018201 Display Control Board 026/795 #EBR85194701 I have no faith this machine will be fixed properly. It is now almost two weeks that I have been without a washer. Lowes is useless. AE Factory Service should be forced to close down Google it some time if you want to be astounded by the number of customer complaints but he didnt call me into the room to check it out myself. After he left without testing each s
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Pray that it works

Gangel 9/30/2020

I purchased the washer and accompanying dryer in mid July 2020. The installer set them up left and then I did a wash. Based on other reviews I knew the wifi might not work in my garage and the controls were hard to see. Both true but not really a problem for me. What was a problem was the loud squeals and groans that could not be right. Ant they wee not. Calls to LG support go to a bot that wants to know the error code there was no error code serial number purchase number. Calls to get a live person were on hold for 56 minutes 48 minutes 37 minutes before I lucked out with a live agent. LG has a vendor who locates a service technician so setting an appointment took over a week. A month after purchase the tech arrived - very professional knowledgeable and replaced the control board. The new one still did not solve the squeals but did have an error code. A week LG shipped them the wrong control board. Another week later they came out and with the right control board and the motor stator. Still did not work. A week later a new control board and a noise filter. They then said they would get LG to replace the washer. They told the TCC Technical Control Center it was not economically viable to repair it. I discovered later the TCC did not put this in their case notes. More calls on hold 20 mins 37 mins then I got the Effective Return Team and they said the claim would take 7-10 days to process. From them it goes to the Executive Return Team with a different 800 number. A week later I called them - they claim had not yet been submitted. On hold 42 miins hung up. Called again and got George. He said the they do not replace washers only send a reimbursement check. He also said the TCC was incomplete and he would reach out to the TCC manager and get the Not repairable added to the case note. He also needed a proof of purchase which I emailed. Finally the next step was the Ultimate Resolution Department. 20 mins on hold 29 mins on hold. called after 4pm and they were closed. A few days later I got through. The Ultimate Resolution Department had all the information but it would take 4-5 weeks. Why? Well it had to go to the Reimbursement Department and that is how long it takes. The agent reassured me they would reach out with an offer by email or phone. The machine I purchased was new - would reimbursement cover the entire cost? Would it include the installation and old machine haul-away? Sales tax? She did not know. To be continued ...
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Piece of Junk

Connor03 9/15/2020

I wouldnt even give it the one star if that was an option Clothes are not as clean as the top loads Ive owned in the past. The te error code keeps returning even after new parts where replaced of course just after the year warranty. One of the stabilizer pistons blew out leaked grease all over. I will never buy LG of anything ever again. I have never written a review on anything but this is such a piece of junk
Originally posted on lg.com

No, I do not recommend this product

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2 Stars

Severe shaking-Sounds like a helicopter landing

Kristie S 9/14/2020

I LOVE the different wash settings and the little water it actually uses... But thats it. We purchased our matching set brand new from Home Depot. Had them delivered and within a couple months started having issues. I have now had two techs come out who both blame me and my load size. I took both their advice and further separated my loads into even smaller loads and made sure I wasnt mixing anything.. Shirts are one load Pants another socks etc All get their own alone time. I was told my Video of my washer self destructing basically was void because there is no proof of what was in the wash at the time. Set up my security camera in the room with date and time stamps and I am SOO glad I did. Finally caught a good video of my washer moving 6 inches and smacking into my shelving unit and the soap dispenser tray being popped out because of the force/vibrations/shaking as well as everything in that load. Do not bother with this washer
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

Dented tops

icecrue 8/29/2020

We bought these in May from ho.e depot. The tops have little dings in them and the drawer was damaged. Asked lg to sent new parts and we would get it fixed. They sent a drawer but not the tops. Very disappointed. Flimsy set. I would buy the parts myself now but you cant even find parts for these anywhere. Wont buy lg again
Originally posted on lg.com

No, I do not recommend this product

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1 Stars

SEND ME A ROCK

buzz24 8/8/2020

NEVER LOADS ENOUGH WATER NO MATTER WHAT I CHOOSE BARELY ENOUGH WATER TO GET CLOTHES WET
Originally posted on lg.com

No, I do not recommend this product

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Value