Great Fridge
Caseyk
8/2/2019
We bought this unit after having a prior model twin in our last home. We were happy with the prior model. This unit has all the nice features of the old one, plus more. This model has the second ice maker in the freezer, and is quieter.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Piece of junk
ddthye64
7/28/2019
This is the second one we have had in a
year and a half. Lights quit working and stops cooling. Whirlpool replaced the first one. Won't even look at this one cause the year warranty is up. What apiece of junk. Will never buy another Whirlpool.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Stopped Cooling
Amy E.
7/24/2019
I bought this just over a year ago and saw people complaining in reviews that it stopped cooling but didn't think it would happen to me. Well, here I am... So disappointed. The fan totally iced over behind the drawers so we couldn't see it. We can't thaw in the fan box and are just out of warranty so are feeling cheated. Do not buy.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Lots of Ice
sassiern#1
7/23/2019
This is a replacement for my larger model that never worked right. Overall and so far I'm happy with the new one. I guess we will wait 4 months to see if it holds up. The other one had to be defrosted or shut off for 2 days every 4 months
Originally posted on Whirlpool.com
Yes, I recommend this product
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Two Ice Makers!!
renezim
7/22/2019
We bought the freezer/refrigerator because we like Whirpool products but mostly because it has two icemakers! I chew ice all day long so this was quite a plus for me and I haven't run out of ice all day! Very nice looking and plenty of room for our foodstuff.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Broke 4 times in 15 months
Lyndsie O
7/15/2019
My husband and I purchased this fridge from Nebraska Furniture Mart in The Colony, Texas March 2018. The fan went out 3 times in the first year we had it, now we are going through this for a fourth time only now it isn't within the 1 year warranty so are dealing with unprofessional third party warranty companies who have left us without a fridge for a month and still counting. I don't know if this is just a "lemon" of a product as Whirlpool is supposed to be a reliable manufacturer. Regardless, I would not recommend this fridge as the reason we're told it is still not fixed a month after going out is because this particular part is on backorder due to the Whirlpool issue. Consumer be ware.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great Features! Very spacious!
courtnclm
7/8/2019
I bought this refrigerator approximately two weeks ago and I am absolutely in love! Everything is now so organized with all of the separate storage drawers and having so many different features is wonderful.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the fridge except the defrost!
C3K7
6/24/2019
This is a great fridge; however, it is very noisy. It is so loud that about 2 months after we bought it we had a whirlpool servicer come inspect it because we knew there was no way the sound could be normal. He says all is normal; it's the defrost. Well...2 years in and we have the noisiest defrost and it doesn't work. Every summer the noise starts again and around this time (June or July) we start to notice ice building up. So much ice that the drawers stop closing. I have to manually defrost about twice a year. Not sure if this is all fridges of this model or if we just got the lucky one. Would've been nice if the first servicer would've noticed that the noise is obviously abnormal and offered some solution. We were under warranty so I'm sure he knew he wasn't getting paid and gave us the all clear. Are we the only ones with this problem? Otherwise, great product; but I'd definitely ask around to see if this problem is widespread before purchasing.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love the 2nd Ice Maker!
TexasChiliGuy
6/23/2019
This is a great refrigerator and we really enjoy the 2nd ice maker.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Features are nice
Mike Harris
5/4/2019
Two weeks in and running great. Quite ,cold and plenty of space. In door ice is nice with second ice maker in freezer . Shelves under ice maker in door are a good size holding soda bottles and condiments.Half sliding shelf is very useful for tall items. Middle drawer between the two vegetable drawers is good space for small items including 12oz cans. Large drawer under is great space for large low profile items such as platters.
Freezer is well organized with pizza box storage and middle small storage dividers.
Very happy sofar.
When dilivered the freezer drawer wouldn't close all the way. Repair person came out to fix it and it was a small piece of packing foam that got stuck to the back of the drawer. Easy fix.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Elegant and functional
MamaMP
5/2/2019
We upgraded when we replaced our 23 year old basic refrigerator and are very happy with the results. The new refrigerator adds an elegance to the kitchen that wasn't there before yet is fully functional for our very active family. It is truly high praise when your kids get excited about a new appliance.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice fridge but not worth the purchase
Dent guy
4/24/2019
Bought this fridge a week ago it takes forever to cool and seems like it's constantly running. The ice/water tray always has water in it from I guess ice melting. Not impressed with this fridge. Kind of loud also definitely regret this purchase.
Originally posted on Whirlpool.com
No, I do not recommend this product
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refrigerator
sassycinnamondeuce
3/18/2019
I had this refrigerator for two months....it make a popping noise that we can hear all the time! you tell me whats wrong with this rsfrigerator for I call today for serive and they told me that if the service man says its not cover I have to pay $98.00 for something that makes this noise,they say its may not be cover under the warrent!!!! come on you tell me for Im not happy right now!!!should not hear that popping noise at all! othere wise I love it! need help to find out whats wrong!!! and its not the ice maker
Originally posted on Whirlpool.com
Yes, I recommend this product
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All around great refrigerator
Kevins
2/23/2019
I bought this refrigerator about 2 months ago from orville's, At first i thought i had purchase a lemon because water was coming out cloudy so i thought i had a bad filter so i went back to orville's to replace the water filter witch orville,s replaced at no cost to me, so i get back home replace the filter ran water though the filter at least 5 gallons the water was still cloudy so i called orville,s and told them what was going on they said thats not right something is wrong, so the service guy comes out and check the line in the refrigerator the line was fine he ask if he could see my water line that went to the frigerator and he spotted the problem he said the water pressure valve was to high so he lowered the pressure to half on the valve and boom the water was clear as can be,the filter could not handel the pressure all the way up. now the refrigerator is perfect in every way i love whrilpool product.
Originally posted on Whirlpool.com
Yes, I recommend this product
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I like this Fridge
Dougem
2/20/2019
We bought this refrigerator about two years ago. I like the space available in the refrigerator compartment. I find myself not getting the door completely closed when I casually nudge it to close, so it's important to be deliberate to make sure it completely closes. An alarm will sound after a while to remind you to close it, which works out okay if you hang around in the area long enough to hear it. If you nudge it closed and head out to work, you are out of luck. I suppose this is laziness on my part, but it't the way I often close the door.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Freezer Door
Tiffany66
2/4/2019
No alarm to let you know if freezer door is not shut all the way. No instructions anywhere including customer service as how to remove ice buildup on vents inside and very difficult to get to. The only alarm is when someone opens fridge door while trying to get water out of dispenser.
Originally posted on Whirlpool.com
No, I do not recommend this product
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DON'T BUY!!!!!!
Reneelv
2/1/2019
Purchased the refrigerator 6 months ago. Was very happy until the refrigerator failed and I came home to water all over my floor due to ice melting and the refrigerator not cooling. Have been without a refrigerator for 2 1/2 weeks. Platinum service keeps messing up our service date. Came out 1 day late, diagnosed problem, set up a return appt to fix. I waited 3 hrs for a no show. Still don't have a working fridge. UNRELIABLE SERVICE!!!
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love the double ice maker
MistyLJones
1/28/2019
I love it the only problem is that I can't get the bottom ice maker to work
Originally posted on Whirlpool.com
Yes, I recommend this product
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This fridge SUCKS!
pspossum
1/23/2019
Bought the first one in July 2017, coils froze over within the first month and Lowes replaced with the same exact model in Sept 2017. The second one came, same exact problem and now in Jan 2019 Lowes in buying the fridge out cause Whirlpoop dosent know how to fix the problem. The features are great on paper, and that is why we bought it and still nothing really compares, but two with the exact same problem....??? Seems like a simple problem to solve but even the repair guy said to walk away, let lowes buy it out cause whirlpoop will take to long to resolve the issue.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Not cooling properly
DaniD2
1/21/2019
I bought this appliance and it seemed as though it wasn't cooling properly. Food was spoiling and found out even though it was set at 34 degrees it was running 40-44 degrees. Just a few months old and we have had to have service repair out.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Great exterior finish...enormous inside.
qpham63
1/8/2019
Our refrigerator has been limping along for about 6 months not quite cold enough and ice maker that has broken years ago.
FF Chrismas Eve Day...woke up to a dead fridge and so we went shopping. We picked this Fridge because of size and finish and the well thought out interior. It is beautifully arranged with adjustable shelves and a flexible drawer that you can use for meat, fruit or drinks with a touch of a button, you can change the setting of the content of the drawer.
Dual ice maker!!! are you kidding me? Running out of ice for parties is a thing of the past.
This is not your parent's refrigerator. This is built for today's life moving back to cooking home made meals daily with major food prep done on Sundays...This fridge has the room, shelves and drawers to organize it all and is a beautiful featured appliance of any kitchen.
LOVE LOVE LOVE...by a retired Aerospace Engineer and a father of two who loves to cook.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Very good brand.
Rusty2995
1/4/2019
Lowe's was an amazing middle man and reseller. I'll buy another samsung
Originally posted on Whirlpool.com
No, I do not recommend this product
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Awesome fridge.
Monica B
1/3/2019
This fridge is a dream and won't break your budget. The dual ice maker is a handy feature. Plenty of room.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Piece of junk
B.Jones
12/30/2018
What a piece of junk.
8 months old, freezes up behind the drawers and noisy beyond belief. I can't replace it soon enough. Good bye Whirlpool
Originally posted on Whirlpool.com
No, I do not recommend this product
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Worst product ever
Julie Byrd Attorney
12/16/2018
If there is a definition of a "lemon", this product would fit it. If I could rate this with "zero" stars, I would. I purchased it May 17, 2017. Three repairs (same thing) in the 1-year warranty and I should have known better. My Mother trusted Whirlpool all my life and sang its praises, so I stuck in there. After my husband was hospitalized with toxins from food poisoning after eating something from this refrigerator, I was done. Immediately on his discharge, I marched to my local appliance store and purchased an LG. I loved the features, the dual ice makers. This product has one job: to keep food in its refrigerator portion at a safe temperature. It fails -- miserably. There is a design flaw that repeatedly causes ice to build up at the back behind the drawers (where you can't see it) and slowly kill the fan that circulates cool air to the refrigerator portion. It happens over a few days to a week, so you really don't notice it unless you sit with the doors open and listen for the fan to kick in, or keep a thermometer inside to constantly check the temperature. That was the first 3 repairs, and that was what was wrong with it when I took it out of service yesterday. I have been a loyal Whirlpool/Maytag customer, always wanting to purchase American made whenever possible. This is the LAST product I will ever purchase with those two names on it. When it comes to the safety of the food for my family I will never be able to trust a Whirlpool or Maytag product again.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Ok fridge, received a bad one
Hamster518
12/6/2018
We bought this fridge and had nothing but problems. Within 2 weeks of owning it we had the repair man out 3 times. It was one thing after another . The thermal parts weren't working and parts were 2 weeks ou and that was the last straw so we took it back. It's a good fridge style, lots of space. I just feel like this particular fridge we brought home had lots of problems. I didn't like the ice/water dispenser, It was very messy. However, I did love the dual ice maker and all the compartments in the freezer.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Beautiful appliance
Annajones
12/6/2018
Bought, installed a few months ago! Great product, super happy with it!
Originally posted on Whirlpool.com
Yes, I recommend this product
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1/2 the lights don't work
TFrank
11/24/2018
Bought this less than a year ago. Every once in awhile all the lights go out. Have to unplug refrigerator and plug it back in to make them work again. Now we have a total of 5 lights that do not work. Not cool for the amount of money we spent on this.
Originally posted on Whirlpool.com
No, I do not recommend this product
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After Sale Warranty Service
RJay
11/23/2018
I bought a Whirlpool French Door refrigerator Model# WRF767SDHZ00 (Sl# K81215231) from Lowes on 7/26/2018. The refrigerator worked fine for a month and then got noisier, the Vegetable tray in the refrigeration section started freezing stuff and on 10/22/2018 the icemaker on the door stopped working. We had a protection plan through Lowes and the warranty on the unit from Whirlpool. Called Lowes for warranty repair as they said they would help us on this since the unit was under their protection plan. The technician came and figured out that the HV board and heater was the issue and needed replacement. After two weeks Whirlpool informed the Tech that they no longer make the HV board and the unit needs to be replaced with a new one, but nobody remembered to include us in this discussion. After the decision, neither Lowes nor Whirlpool were interested in honoring the decision in a timely manner, we had our Thanksgiving holidays without a refrigerator (at one point, the response from one of the supervisor we got was you can return the unit back to store and get your money back). Called Lowes and Whirlpool to express my disappointment in a very calm manner and also expressed to them the difficulties we had during the holiday period. Our words only got sympathetic hearing from each of the rep on the phone and each of them promised an escalated action in two hours to two days but never got anything resolved from any off them, talking to Supervisors and managers made no difference. We had bought this due to the fact it had two icemakers, Whirlpool quality should be good, and trusted Lowes would handle our issues as we paid for the protection plan too. Sadly, this made no difference. Supporting a "Made is USA " shows that our customer service and quality is no better than any other company.
Thanks to Lowes and Whirlpool in their effort. As I write this review, I am still waiting for the next two days action promised by Whirlpool and the two hours response promised by Lowes on 11/21. I am also curious to see if they are going to tell me a reason, how they cannot have parts for a new model of refrigerator they sell especially an important part like an HV board. Meanwhile, I am going to wait and see how these two companies are going to fulfill their promise ! Hopefully, Whirlpool/Lowes will give me a speedy resolution.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Lights, top ice maker, and water filter
RobertBmax
11/22/2018
I bought this product 10 months ago. Since then, the freezer section light no longer works. Recently, the side wall lights in the refrigerator section have stopped working.
The top icemaker freezes up inside the door and will not allow ice to come down.
The water filter has been changed several times and the quality of the water is extremely poor.
Originally posted on Whirlpool.com
No, I do not recommend this product
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VERY CHEAP SHELVING
DENISEVA
11/14/2018
I have had so many problems with the plastic surrounding the shelving inside the refrigerator shelving and inside the door shelving. It keeps cracking and breaking and all the items fall to the floor which has cause some injuries to my feet. I do not over stuff OR overload the shelves. I only purchase groceries for myself and husband. This is the worst product I have ever purchased. I sent a faxed complaint before but never received a response. I have purchased new shelves but they are very expensive and I really dont think I should have to do this everytime. I have to now glue and flex tape the other shelves that are breaking/cracking.I have never had any problems like this with any other refrigerator that I have purchased from other companies. I SUGGEST THAT YOU DO NOT BUY THIS PRODUCT.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Defective model
MsDawg
11/3/2018
Avoid this unit! It has serious defects. Ours is being replaced by Whirlpool after 14 months. Does not cool, 7 service visits. It can't be repaired.
Originally posted on Whirlpool.com
No, I do not recommend this product
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Love It
SGsavh
11/1/2018
We bought this appliance to replace a 20 year old side by side that was failing. We explored many options and shopped Labor Day Sales and got a great deal. WE LOVE THIS FRENCH DOOR FRIDGE! The space is great and the 2 ice makers are super as we can stop the big one when we don't need extra ice.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great features
Nelly&edgar
10/27/2018
All I can say is that I love it!! I bought it snout 6 months ago. It has been the best fridge I have ever bought.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Dual Icemaker
EAZYD
10/26/2018
I like the dual icemaker feature. Great value for the price.
Originally posted on Whirlpool.com
Yes, I recommend this product
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great features.
bijuhess
10/23/2018
we bought this about 3 weeks ago. we love it! so convenient to use. so much room. it can be a little loud at times
Originally posted on Whirlpool.com
Yes, I recommend this product
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Good Buy.
DDN4
10/3/2018
We bought this about a month ago and really like it.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Features Buttttt...
JDG 10
10/1/2018
Bought this 2 weeks ago brand new crated and wrapped with original door whirlpool bins that didn't fit this model . Called whirlpool and explained issue . Was sent freezer main bin and Additional same partition bins for freezer which I don't need. The bins shown don't fit this model and wish whirlpool would send me correct ones .
Please help. I gave all the correct information to your help desk and all I got was useless freezer bins I don't need . The ones packaged with it are angled and too big for this model. How does that happen from a quality control aspect ? I love the refrigerator but without right door bins it's so inconvenient and useless for everyday popular items you put there.
Please help!!!! Bins don't fit . Can someone call me . You have my information .
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nice Features and Layout
DeathKnight33
10/1/2018
We purchased this fridge at had it installed about a month ago. The two ice makers are great for large gatherings. Layout of the drawers is easy to change depending on you needs.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great Design and Size!
IndiraGairola
9/24/2018
I bought this refrigerator several weeks ago. It works great and looks awesome!
Originally posted on Whirlpool.com
Yes, I recommend this product
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Great features
Specialmommy
9/18/2018
I bought this about three weeks ago... my family loves the built in ice makers and water. Love all the shelves and how I can move them around to suit out needs
Originally posted on Whirlpool.com
Yes, I recommend this product
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Very happy with the amount of storage it provides
Stoughton family
9/18/2018
We bought our fridge a couple of weeks ago and love all the storage. Great fridge would recommend
Originally posted on Whirlpool.com
Yes, I recommend this product
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Love the fridge
Chris3979
9/17/2018
Worked great so far and love the dual ice maker! Couldn't be happier.
Originally posted on Whirlpool.com
Yes, I recommend this product
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Nicly Done Whirlpool
KZ69
9/17/2018
simply love it, space much better than my x Frigidaire , love the second Icemaker
the only area that missed your details is the flat water catcher under the dispenser .
Originally posted on Whirlpool.com
Yes, I recommend this product
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I love this fridge
public adm
9/13/2018
I did lots of research before picking out this model. It was important to get dual ice makers, and I'm really glad I did. It's so nice to have lots of ice. I am proud of my decision, because it's the nicest fridge I've ever owned
Originally posted on Whirlpool.com
Yes, I recommend this product
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Disappointed in Whirlpool
HNM06
9/13/2018
Purchased this product August 2017 to replace a lower model Whirlpool when that model's compressor failed after just 6 1/2 years. I have had great success with Whirlpool in the past and was hopeful spending extra on the Gold line would bring years of success. Unfortunately, my new gold line started malfunctioning just 2-3 weeks outside the 1 year manufacture warranty. Disappointing to say the least!! Fortunately I purchased the 3 year extended warranty. Unfortunately, I now have to wait for service technicians to come and evaluate the problem (likely a shot compressor, but the LED lights are also not working) . Whirlpool, I wondered why you would only guarantee your product for 1 year.... It now seems clear and my trust in your product line is broken.
***Great product design and features. Love the size, organization compartments, dual ice maker. Just wish it displayed high mechanical quality.
Originally posted on Whirlpool.com
No, I do not recommend this product
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great love it
big kitty
9/12/2018
love the french door and bottom freezer with the two ice makers
Originally posted on Whirlpool.com
Yes, I recommend this product
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Quit Cooling 1yr & 2months after installation
CiDot
9/11/2018
It's hard to swallow that it quit working 2 months outside 1yr manufacturing warranty. I bought it in March 2017 and delivery June 9, 2018. I wanted to try and claim it under manufacturer warranty, but when I called Lowes warranty department, I was told it's from purchase date so it's considered 5 months outside manufacture warranty. Repair company said it's not repairable. Leaking in sealed cabinet. Now if I want to replace with same refrigerator it will cost me more out of pocket due to price increase. Frustrating, inconvenient & more $$.
Originally posted on Whirlpool.com
No, I do not recommend this product
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love the style
lucia18
9/5/2018
I really enjoy the ice maker and the upper fridge
the only problem is the sound of the ice maker and when the crush ice splatters everywhere
Originally posted on Whirlpool.com
No, I do not recommend this product
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So far the best fridge I've owned yet
Tj4909
9/4/2018
My old fridge stoped working and this is by far the best fridge
Originally posted on Whirlpool.com
Yes, I recommend this product
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Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Value
